FAQ

 

Frequently Asked Questions 

How many products do you offer?

Our inventory is always changing, but Fragrance Earth offers over 20,000 different beauty products at any given time.

 

Are your products authentic?

Absolutely!  All items offered by Fragrance Earth are 100% original brand names.  We only carry genuine brand name perfumes, colognes and beauty products with absolutely NO counterfeit items or imitations.



What is a tester?

Testers are authentic and 100% original fragrances that you will often see used and on display at the fragrance counter at your local department store.  Testers are made by the manufacturer and are identical in quality to the retail version.  Testers may come in a plain white box, or have no box or cap at all.  Since testers do not have all of the original packaging, we are able to discount these items even more and pass the savings along to our customers.



Is there a minimum order amount?


Not at all, Fragrance Earth does not have a minimum order amount and we gladly accept all orders.

 

When can I expect to receive my order?

Once your order has been placed, orders are normally shipped within 24-48 hours.  Shipping times may vary depending on your location, as we ship all over the world.  Generally, if selecting standard shipping in the United States, you will receive your item(s) within 7-10 days of the original order date.  International orders typically will arrive within 14-21 days, depending on location.

 

How much are your shipping charges?

We now offer free shipping to all US customers for any order over $49, with no item limitations or maximums.  For any order under $49, we charge a simple flat fee of $5.99 for standard shipping within the United States.  We also offer expedited shipping, should you need your item(s) sooner.

For international orders*, shipping and handling charges will depend on your location, quantity of items, weight and dimensions of your order.  Shipping charges will automatically calculate during checkout for your convenience, please proceed to checkout to see the total cost of your order.  Unless an error was made on our part, shipping costs are non-refundable for unclaimed, undeliverable, returned and refused packages.

*Customs policies vary depending on the country location.  A large majority of smaller orders arrive duty free, however you may be subject to import duties and taxes once a shipment arrives in your country.  We have no control over these charges unfortunately, and charges for customs clearance must be paid by you the customer.


Where do you ship to?

Worldwide!  We presently ship to all 50 US states, including AK and HI.  We also proudly ship to military addresses, such as APO or FPO locations for no additional cost.  For international customers, exclusions may apply depending on your location.  Please click here to view our current listing of excluded/restricted countries.

 

Are credit card transactions safe on your website?

Yes, at Fragrance Earth the security of customer information is of the utmost importance.  We use SSL technology and the latest encryption techniques to ensure a safe and secure shopping experience.

 

My order has not arrived, can I check my order status?

Please click here to check the status of your order online. If you are unable to login, please email us by clicking here.

 

Contact Us

If you have any other questions not listed here, please contact us.